IMPROVING THE EFFECTIVENESS OF THE REGIONAL STRUCTURE OF THE NATIONAL STATISTICAL INSTITUTE IN THE CONTEXT OF MODERN MANAGEMENT CONCEPTS - PART II

Svetla Ivanova

Abstract: Part II. Some management tools to help increase the efficiency of the Regional Statistical Offices (RSOs) - performance measuring systems through Balanced Scorecard and Quality Management<br><br>SUMMARY As outlined in the first article on this topic (‘Statistics’ Magazine No. 2/2016), RSOs offer extremely favourable environment for the replication of management tools from the private sector, as is the case with the balanced scorecard for performance measurement. In its application in RSOs, however, some peculiarities related to the context of external and internal factors of the operation should be taken into account. Defined also is the place of how to define the indicators so as to provide insight into the effectiveness and not just represent an aggregation of the results of the various activities and processes. Presented is the integration of activities and sub-activities of production processes in RSOs in GSBPM with the four universal parameters of management decisions - input, output, outcome and impact. <br><br>Building on the principles of the Code of European Statistical Practice, Total Quality Management (TQM), Data Quality Assessing Framework (DQAF) and a set of tools and procedures for quality assurance; RSOs can build their quality management system. This is proved by the submitted conformity of the principles of the Code of Statistical Practice with the criteria of EFQM and quality elements of the DQAF. The opportunity for implementation in RSOs of their own process of internal quality audit that is not certified but is in compliance with ISO 9001 warrants their leaders to declare that in the managed by them RSOs there is a good system of quality management. Adaptation of the criteria and sub-criteria of CAF2013 and its principles for the purposes of RSOs provide the heads of RSOs comfortable, modern and undemanding additional financial resource tool for self-assessment and subsequent benchmarking.<br><br>

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Date published: 2016-08-29